ilink offers a CTI/call center adapter for Salesforce.com integration since 2006 and is working with Salesforce.com and Salesforce.com consulting partners to enable telephony workflows for our customers to increase customer satisfaction in phone conversations.
We created TeamCall for Salesforce version 5 using Salesforce OpenCTI to offer Salesforce.com customers a future-proof telephony integration that works best in any telephony environment - supporting classic office PBX systems, call centers (ACDs) and cloud PBX systems.
Customers of TeamCall for Salesforce.com can rely on the 20+ years of experience of ilink in linking software with telephone systems powering over 1 million endpoints all around the world.
ilink TeamCall for Salesforce connects to the PBX using the ilink middleware TeamCall TAP that is included in the TeamCall for Salesforce.com package. In most cases, TeamCall TAP uses CSTA to communicate with the PBX.
Some of the supported PBX systems: