TeamCall for Salesforce.com

Professional Telephony Integration with Call Center Support
HIGHLIGHTS

Professional Telephony for Salesforce.com

Get the power of 20+ years of call center experience to connect your PBX to Salesforce.com. Hook up Salesforce.com with professional grade PBX and ACD equipment to empower your sales and service teams for a fluent customer experience.

Workflow Integration

TeamCall for Salesforce.com can be adopted to your specific workflow needs.

Call Center Integration

TeamCall for Salesforce.com was designed from ground up to work with Call Center ACDs.

Auto-Log Call Info

360 degree customer view: All call info is logged with comments and call wrap-up info.

About

Our Philosophy

ilink offers a CTI/call center adapter for Salesforce.com integration since 2006 and is working with Salesforce.com and Salesforce.com consulting partners to enable telephony workflows for our customers to increase customer satisfaction in phone conversations.

We created TeamCall for Salesforce version 5 using Salesforce OpenCTI to offer Salesforce.com customers a future-proof telephony integration that works best in any telephony environment - supporting classic office PBX systems, call centers (ACDs) and cloud PBX systems.

Customers of TeamCall for Salesforce.com can rely on the 20+ years of experience of ilink in linking software with telephone systems powering over 1 million endpoints all around the world.

Features

Feature Overview

Smart Salesforce.com telephony integration for professional PBX systems.

Click2Call & Screen Pop

Dial every telephone number in Salesforce.com with ease and get caller insights when the phone rings.

Auto-Save Call-Logs

Never miss important information in any customer contact for a 360 degree customer view.

Reporting & Dashboards

Use data-driven reporting and eye-opening dashboards to gain real-time insights of phone related activities.

Open for all Phone Systems

ilink has the backend technologies to connect to nearly any phone system: PBX, ACD, cloud PBX, or IP phones.

Sales and Service Cloud

TeamCall for Salesforce.com uses the Salesforce OpenCTI API and comes with Console support.

Windows, Mac or Linux

The platform independent design gives users the choice of desktop: Windows, Linux and macOS are supported.

Connected

Supported Phone Systems

ilink TeamCall for Salesforce connects to the PBX using the ilink middleware TeamCall TAP that is included in the TeamCall for Salesforce.com package. In most cases, TeamCall TAP uses CSTA to communicate with the PBX. Some of the supported PBX systems:

  • Alcatel
  • Avaya/Nortel
  • Cisco
  • Panasonic
  • Unify/Siemens
  • Mitel/Aastra/Ericsson
  • Telekom Octopus
  • Shoretel
  • Innovaphone
  • Teles C5
  • NFON
  • Not listed? Get in touch!
Testimonials

Customer Voices

We are driven by the needs of our customers. See, what they have to say.
Pricing

Find the Right Plan

TeamCall for Salesforce.com comes in a variety of plans, taylored to your needs.

Basic Plan

9.90 €User/Month*

  • Click2Call
  • Screen Pop
  • Uses Salesforce.com Open CTI
  • Save to Task
  • Wrap-up Incomplete
  • Call Tags
Get your individual quote today!

Standard Plan

14.90 €User/Month*

  • All Basic Plan Features Plus
  • Speed Dial
  • Service Cloud Console Support
  • 2-step Wrap-up codes
  • Save to Event
  • Free Leadscoring Tool
  • Predefined subjects
  • Action Follow up
Get your individual quote today!

Advanced Plan

19.90 €User/Month*

  • All Standard Plan Features Plus
  • Call Center Support
  • ACD Agent Controls
  • ACD Agent Timers
  • Save to Custom Object
  • Visual Force Support
Get your individual quote today!
*) These are net prices. Value added tax will be added for customers in Germany and for non-commercial customers in the EU.

Videos

  • Hold/Retrieve a Call:
    Holding and retrieving a call.
  • Hang Up a Call:
    How to use the soft phone GUI to hang up a call.
  • Wrap-up Incomplete:
    The call information of calls whose wrap-up was interrupted by a new call is saved as "wrap-up incomplete". It can be reopened later in order to finish call wrap-up.
  • Hierarchical Wrap-up Codes:
    Wrap-up codes can optionally be defined as hierarchical, 2 step codes. When a 2 step code is selected, a second menu appears, allowing to select the secondary wrap-up code.
  • Predefined Subjects:
    Using and defining the optional predefined call subjects.
  • Softphone Layout:
    Configuring the Salesforce.com softphone layout. This specifies how Salesforce objects that are related to a call are being displayed.
Demo and Technical Whitepaper

Request a Demo Today.